Shipping policy

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.

Processing times may be slightly extended during high order volumes or exceptional circumstances. Customers will be notified in such cases.

 

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location, package weight, and the selected carrier.

Estimated delivery times:

• Canada: 2–7 business days
• International: 7–15 business days

These timelines are estimates and may vary depending on the carrier and destination.

 

3. Shipping Address

Orders are shipped from Canada.
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or returns caused by incorrect address information.

 

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Orders can be tracked directly through the carrier’s website.

 

5. Lost or Damaged Packages

We are not responsible for packages that are lost, stolen, or damaged once they have been handed over to the carrier.
Any claims must be filed directly with the shipping carrier.

 

6. International Orders

International shipments may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.